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Live Support

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Please enter more detail about your issue. Please be as detailed as you can and provide any information you feel is relevant. You can also email us any screen shots relevant to this case (please put the support ticket id in the subject line which you will receive after pressing Send on this ticket:
 
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WELCOME

Welcome to Lucky Spins

20 free spins will be in your account from your first deposit (no wagering requirement).

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Responsible Gambling Controls

Reality Check

This will remind you while playing gaming products after a period you choose. You will have the option to stop playing or to dismiss the reminder and continue playing. This is optional and can be disabled at any time.

Please set my reminder timer at:


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Deposit Limit

Set a limit on the amount you can deposit for a period you choose.

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Take a Break (Short Break)

This gives you a choice of how long you would like to suspend access to your Lucky Spins account for between 1-30 days. During your selected period you will be locked out from playing on the Lucky Spins site. This will block you from using all products on the Lucky Spins website for the period of your choosing.

I would like to take a break for:


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Self Exclusion (Longer Break)

This option is for excluding yourself from our website/games and all contact from us for 6 months+. During this period this cannot be reversed under any circumstances. When the time has expired you will need to contact us to reactive your account.

I would like to be excluded for:


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Account Preferences

EMAIL: Receive emails about new offers, bonuses and any new promotions that may be applicable to me. I can stop receiving these by setting this option to OFF at any time.
SMS: SMS and text messages will be sent to me about promotions, offers and bonuses relevant to me. I can stop these at any time by setting this option to OFF.
PHONE: Setting this option to ON gives us permission to contact you by phone about any relevant promotions, bonuses or prizes you may be eligable for. You can stop us contacting you by phone whenever you like by setting it to OFF.
SOUNDS: Turning this option to OFF will disable all sounds from the games, notifications and chat. You can enable sounds again at any time by turning this back to ON.
CHAT Turn this option off will disable the live chat with other players in the games. You can always turn it to ON again from this screen.

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As a responsible casino we need to do some ID checks before you can make a deposit. Please check your email for what forms of ID we need to see. Thank you.
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Customer Support

 

Telephone Support

0208 1234 405 - Lines open Monday to Friday 9am to 5pm


For immediate help the quickest way to contact us is by using the telephone number above. Please note you will be asked a couple of security questions but we will never ask for your password or bank details. During busy periods you may be placed in a queue for a short period.

Email Support

support@luckyspins.co.uk


If you'd like to contact us for free, you can use our email address. We usually respond within 24 hours. Please include Mobile Number to speed up process. Please include as much information as possible such as the name of the game and any transaction id and the date and time where appropriate. This will help us solve your query in the fastest possible time

Live Support

24/7 Live Support


If you need immediate assistance then please raise a support ticket with us. We aim to get an answer to you within minutes in most cases. If it is a complex problem we will let you know there will be a delay in getting a resolution but you will still receive an answer quickly. Click the button to raise a Live Support request:
 
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